Terms of Service

1. Definition of the Service

Drop in is a platform and toolset that allows users to add custom features, enhancements, and workflows to existing web applications through our Chrome browser extension and related cloud services. In essence, Drop in enables you to create “Drop ins” – small pieces of custom script or UI elements that can be injected into websites you visit – based on natural language instructions you provide. Key characteristics of the Service include:

• A Chrome extension that integrates with your browser, providing a side panel UI where you can sign in to your account, create and manage your custom Drop in scripts, adjust settings, and initiate or stop features.
• The ability to capture context from the current webpage (upon your request) and send it securely to our server, where our system generates a custom script tailored to the page.
• The capability to inject and run these user-generated scripts on the specified websites to implement the requested feature (for example: hiding certain elements, adding new buttons or panels, automating form entries, etc.).
• Cloud services that sync and store your created Drop ins and preferences, so they persist across sessions and (if applicable) multiple devices where you use Drop in.
• Integration with various web apps – Drop in works on user-selected websites that run in the browser (subject to technical compatibility and compliance with those sites’ policies), effectively extending the functionality of those sites for your personal use.
• Any other features, content, or applications offered from time to time as part of the Drop in platform.

The exact scope of functions and features is described on our website and may evolve. We reserve the right to expand, modify, or limit the Service and its features at any time (for example, to improve the system, address technical issues, or comply with legal requirements), as long as such changes do not contradict any specific commitments we have made to you.

Important: Drop in is not an official integration or plugin endorsed by the third-party websites it works with. It operates independently as a user-side tool. We are not affiliated with or sponsored by any of the web applications or companies for which Drop in provides enhancements, unless we explicitly state otherwise. All third-party trademarks (like “HubSpot,” “ChatGPT,” etc., mentioned in examples) are property of their respective owners and are only used to describe compatibility. Using Drop in to modify your experience on third-party sites is done at your discretion. It is your responsibility to ensure that any modifications you apply do not violate the terms of service of those third-party sites.

2. Eligibility

By using the Service, you represent and warrant that you meet the following eligibility criteria:

• Legal Age: You are at least 18 years of age, or if you are under 18, you have reviewed these Terms with your parent or legal guardian and received their permission to use the Service. (Our Service is not intended for children under 16 in any case, as noted in our Privacy Policy.)
• Capacity: You have the legal capacity to enter into a binding contract with us. If you are using the Service on behalf of an organization (e.g., your employer or a company), you represent that you have the authority to bind that organization to these Terms, and “you” in these Terms will refer to both you as an individual and that organization.
• Not Barred by Law: You are not a person barred from using the Service under the laws of any applicable jurisdiction. For example, you are not on any trade sanctions or prohibited persons lists, and you will not use the Service for any purpose that is unlawful or prohibited by these Terms.

If you do not meet these criteria, you must not use the Service. We may, at our sole discretion, refuse to offer the Service to any person or entity and change our eligibility criteria at any time.

3. Account Registration and Security

• Account Creation: To access certain features of Drop in (such as creating and saving your custom scripts or using cloud sync), you need to create a user account. You can create an account by providing the required information (such as a valid email address and a secure password) through our extension or website interface. You agree to provide truthful, accurate, current, and complete information during the registration process and to keep that information up-to-date. You may not impersonate someone else or create an account using someone else’s information or a fake identity.
• Account Credentials: You are responsible for maintaining the confidentiality of your account login credentials (username/email and password). You should not share your password with anyone. If you suspect that your account is being used by someone else or detect any unauthorized access, you must notify us immediately at support@dropin.example. We encourage you to use a strong, unique password and to update it periodically for better security.
• Account Usage: You are responsible for all activities that occur under your account, whether or not you personally authorized them. This means if you give someone else access to Drop in logged in as you (for example, if you share your computer while logged in, or you share your credentials in violation of these Terms), you are liable for their actions within the Service. We will assume that any actions taken through your account are done by you. Please log out or use the provided logout feature when you finish using the Service, especially on a shared device.
• Multiple Accounts: You may only create one account for your personal use, unless explicitly permitted by us (for instance, separate work and personal accounts if allowed). Creating multiple free accounts to circumvent usage limits or to abuse promotions is strictly prohibited and may result in termination of all related accounts.
• Team or Enterprise Use: If you are invited to a team or enterprise workspace (if our Service supports organizational accounts in the future), the administrator of that workspace may have certain rights to control and access accounts within it (e.g., adding/removing members, viewing aggregate usage). In such cases, additional terms may apply, and we will provide those to you if relevant.
• Accuracy of Communications: You agree that any information you provide to us (including account profile info, contact details, and any communications) will be true, accurate, and free of harmful content (e.g., no malware in your email attachments). We may send notices to the email address associated with your account; you are deemed to have received those if the email is sent (even if you don’t check your email). It is your responsibility to keep a valid email on file and to monitor it.

We reserve the right to suspend or terminate your account (and your access to the Service) if we reasonably suspect that your account information is false, misleading, or being used in violation of these Terms or any applicable law.

4. Subscription Plans and Fees

• Free and Paid Tiers: Drop in may offer a free tier of service with basic functionality and usage limits, as well as one or more paid subscription plans (“Premium” plans) that provide enhanced features, higher usage limits (for example, the ability to create more Drop ins or use more AI generation tokens per month), or other benefits. The specifics of our plans, including pricing and included features, are described on our website or within the extension’s upgrade page. By subscribing to a paid plan, you agree to pay the applicable fees and abide by any additional terms presented at the time of purchase.
• Billing and Payment: If you choose to upgrade to a Premium plan, you must provide a valid payment method (such as a credit card or other accepted payment instrument). Payments are typically handled through our third-party payment processor (e.g., Stripe or similar), and by providing your payment information, you authorize us and our payment processor to charge the subscription fees to your chosen payment method. Subscription fees are usually charged in advance on a periodic basis (e.g., monthly or annually, depending on your plan). You will be charged the rate stated at the time of purchase (plus any applicable taxes like VAT, unless those are handled in the price). All fees are in [the currency specified, e.g., EUR or USD], unless stated otherwise.
• Auto-Renewal: Subscriptions will automatically renew at the end of each billing cycle (month-to-month or year-to-year) unless you cancel the subscription prior to the renewal date. By default, you will be charged automatically upon renewal. We will email you in advance (for annual plans, at least a reminder before renewal) as required by law, and you can always see your next billing date in your account settings. If the payment fails (e.g., due to an expired card), we may attempt to charge again or reach out to you to update payment details. If payment cannot be completed, we reserve the right to downgrade or suspend your Premium features until payment is resolved.
• Cancellation: You may cancel your paid subscription at any time via your account settings or by contacting support. If you cancel, you will continue to have access to Premium features until the end of your current billing period (already paid for), after which your account will revert to the free plan. We do not provide refunds for partial subscription periods (for example, if you cancel a yearly subscription 3 months in, you typically won’t receive a refund for the remaining 9 months unless required by applicable law or unless our specific refund policy says otherwise). However, you will not be charged again after cancellation, and you’ll retain free-tier access. If you believe there are extenuating circumstances for a refund (e.g., you accidentally subscribed or encountered a serious issue), please contact us and we will review on a case-by-case basis, in line with consumer protection laws.
• Changes in Fees: We reserve the right to change the subscription fees or introduce new fees for additional services in the future. If we do so, and you are a subscriber, we will provide advance notice to you (for example, by email or a prominent notice in the Service) at least 30 days before the new fees take effect. Fee changes will usually apply at the start of your next billing cycle after the change is effective. If you do not agree with a fee change, you may cancel your subscription before the new fee applies; continuing to use the Premium service after the price change constitutes acceptance of the new fees.
• Free Trials and Promotions: We may offer limited-time free trials or promotional offers for Premium plans. The terms of any such offer (duration, what features are included, etc.) will be specified at the signup. After the trial period ends, if you do not cancel, you may be automatically enrolled in a paid plan and charged, as described in the trial offer. Each user is generally limited to one free trial unless otherwise stated. Abuse of trial offers (such as using multiple email addresses to get repeat trials) is a violation of these Terms.
• Taxes: Subscription fees are exclusive of any applicable taxes (unless stated). You are responsible for any sales, use, value-added, or other taxes or duties imposed by taxing authorities on any payments you make, except for taxes on our income. If we have the legal obligation to pay or collect taxes for which you are responsible, we will invoice you and you agree to pay that amount, or we will add it to the charge (for example, VAT may be added for EU customers if applicable).
• Upgrades and Downgrades: If you upgrade your subscription (for instance, from a monthly plan to an annual plan, or to a higher tier), the change may take effect immediately or at the next billing cycle, depending on how we structure upgrades (we will inform you during the upgrade process). If you downgrade (to a lower plan or back to free), note that you may lose access to certain features or capacity – for example, if the free plan allows only 5 Drop ins and you currently have 20 under Premium, you’ll need to choose which to keep active. We are not responsible for any loss of data or functionality due to a downgrade that you initiate; please manage your content accordingly before downgrading.
• Refund Policy: We aim for customer satisfaction, but as a general policy, fees are non-refundable except where required by law. For instance, EU consumers may have a right to a 14-day “cooling-off” cancellation period for digital services, but if you agree that we can start providing the service immediately and you actually use it, this right may be waived. We will inform you of any such rights at purchase time if applicable. If at any time you are dissatisfied with the Service, please contact us – we will try to address your concerns, which might include offering a remedy at our discretion (like extending your subscription or, in special cases, a refund). However, we do not guarantee refunds.

5. License Grant and Scope of Use

Subject to your compliance with these Terms and, if applicable, your payment of subscription fees, we grant you a personal, worldwide, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Drop in Chrome extension and to access and use our website and services solely for your own personal or internal business purposes. This license is for the limited purpose of enabling you to use and enjoy the benefit of the Service as provided by us, in the manner permitted by these Terms and any documentation we provide.

Restrictions on Use

You agree that you will NOT do any of the following while using the Service:

• No Illegal Use: Do not use the Service for any unlawful purpose or in furtherance of illegal activities. This includes (but is not limited to) using Drop in to facilitate hacking, spreading malware, harassing others, violating privacy laws, or any activity that would violate local, state, national, or international law or regulations.
• No Violation of Rights: Do not use the Service in a manner that infringes, misappropriates, or violates any person’s or entity’s rights. For example, you must not generate or deploy Drop in scripts that contain or disseminate copyrighted material without permission, that scrape data from a site in violation of that site’s terms of service or privacy policy, or that otherwise violate intellectual property rights, privacy rights, or any other rights of third parties.
• No Reverse Engineering: You shall not, and shall not attempt to, reverse engineer, decompile, disassemble, or derive the source code of our Service (including the Extension’s code and any server-side software), except to the limited extent allowed by law (and if so allowed, only with prior written notice to us).
• No Tampering or Unauthorized Access: Do not interfere with or disrupt the Service or servers or networks connected to the Service. This means you may not attempt to disable, overburden, or impair the Service (e.g., through denial-of-service attacks, injecting malicious code into our software, or exploiting vulnerabilities). You also agree not to bypass any measures we use to secure or restrict access to the Service, and not to attempt to gain unauthorized access to other users’ accounts or our systems.
• No Automated Collection: You will not use any robot, spider, scraper, or other automated means to access the Service or extract data (except for the limited purpose of search engines indexing our public website, or as may be expressly permitted by us). The Service itself provides automation for websites you visit; however, you should not automate the usage of our Service itself beyond intended use.
• No Misuse of the Extension: Do not modify, alter, or create any derivative works of the Extension except as enabled through its normal functionality (for example, creating your own Drop in scripts via our provided interface is allowed, but modifying the extension’s binary or source to change how it works is not allowed). Additionally, do not use the Extension in a way that harms the operation of the websites you apply it to. For instance, generating scripts that spam a third-party service with requests, or that attempt to phish other users of that service, is strictly prohibited.
• No Data Mining for Unrelated Purposes: The Extension should only capture and send page data when needed for the user-facing features. You agree not to use Drop in (nor any Drop in script) to secretly collect data about a third-party site or its users for unrelated purposes (such as building a competitive product, user profiling, etc.). Our extension is designed with “Limited Use” in mind – it only collects data to provide the functionality you ask for. You should not extend it or use it beyond that scope.
• No Malicious Features: You will not use Drop in to create scripts or features that are malicious or harmful. This includes any script that would install malware, create security vulnerabilities, steal data from the page beyond your own use, or generally perform unintended actions on the site. If you attempt to create such a script, we may detect and block it (we validate scripts), and your account may be terminated for breach of this agreement.
• No Misrepresentation or Unethical Behavior: Do not falsely imply that the features added by Drop in are provided by the underlying website. For example, if you add a button to Gmail using Drop in, you should not mislead others to think Google provided that button. If you share screenshots or descriptions of your Drop in enhancements, you should clarify that they are custom and not official if there might be confusion. Additionally, you must not use the Service in any manner that is deceptive, fraudulent, or ethically suspect (for example, generating a Drop in to manipulate online votes or ratings in a way that violates another service’s rules).

We reserve the right to investigate and prosecute violations of any of the above to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that we have no obligation to monitor your use of the Service or the content you create, but we have the right to do so for the purpose of operating the Service, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements.

6. User Content and Generated Scripts

• User Content: In the context of our Service, “User Content” generally refers to the information, instructions, and materials that you input or generate while using Drop in. This includes the natural-language instructions or descriptions you provide when asking Drop in to create a feature, any configuration or code snippets you manually write or edit, and the resulting custom scripts (Drop ins) that are generated for you. It also covers any feedback, suggestions, or other content you submit to us through support or forums.
• Ownership of User Content: You retain any intellectual property rights you hold in your User Content. We do not claim ownership over the custom scripts or other content you create for your own use. They are yours. For example, if you come up with a novel idea for a Drop in script and it’s generated and works, that script is considered your content (though keep in mind it may incorporate generic code patterns). That said, by using our Service to generate and store your scripts, you are granting us certain rights to handle that content as needed to provide the Service (see license below).
• License to Us: When you submit or generate User Content through the Service, you grant us a non-exclusive, worldwide, royalty-free license (with the right to sublicense to our service providers as needed) to use, host, copy, store, display, perform, reproduce, modify, create derivative works of, and distribute your User Content solely for the purpose of operating, developing, and improving the Service, and as otherwise permitted by our Privacy Policy. This license is necessary for us to, for instance, save your scripts on our servers, run them on your behalf, back them up, send them to your other devices, or process your instructions through our algorithms. We will not use your User Content for any purpose outside the scope of providing the Service without your consent. For clarity, we do not have the right to sell or publish your custom scripts to others, nor will we incorporate your specific User Content into our marketing or documentation without permission.
• Your Responsibility for User Content: You are solely responsible for all User Content that you create, upload, or in any way provide via the Service. This means:
  • Use warrant that you have all necessary rights to provide that content to us and to use it within the Service. If your input or script contains third-party code or content, you must have the right to use it.
  • You agree that your User Content (including the generated scripts) will not violate any of the “Restrictions on Use” listed in Section 5, or any applicable law. This includes ensuring that if you instruct Drop in to add content from another source, you are not infringing copyright. For example, don’t ask Drop in to inject a copyrighted article’s text into a website unless you have rights to it.
  • If your User Content includes personal data of others (which generally it shouldn’t, since Drop in features are typically technical UI changes – but suppose you create a Drop in that highlights names of people on a page), you are responsible for complying with any privacy obligations you might have as the one initiating that processing. Our Privacy Policy describes how we handle data, but you should not misuse personal data via our Service.
• Monitoring and Removal: We do not pre-screen User Content, and the nature of Drop in is that it operates locally for you. However, we reserve the right (but not the obligation) to review and remove any User Content that we determine, in our discretion, violates these Terms or is otherwise objectionable. For example, if it comes to our attention that a user-generated script is actually malicious or is being used to harass others (perhaps by automating spam messages through a web app), we may disable or remove that script and take appropriate action on the account. We generally will try to notify you of such action unless it is urgent or legally prohibited. We also reserve the right to terminate accounts associated with serious misuse (see Termination section).
• Feedback: If you choose to provide us with feedback, suggestions, or ideas about the Service (“Feedback”), you agree that we are free to use such Feedback in any way, at any time, without compensation or obligation to you. Feedback is not considered confidential, and we may incorporate it into the Service or our business practices. For example, if you suggest a new feature or improvement, we might develop and implement it, and we are not obliged to credit or pay you (though a thank you is certainly due).
• User Content Sharing: Currently, Drop in does not publicly share the scripts you create with other users by default. All your Drop ins are private to your account. If in the future we introduce an optional sharing or community feature (e.g., you choose to share a cool Drop in with a friend or publish it in a community gallery), the terms for that will be provided and you would opt-in to any sharing. By default, we treat your content as private to you.

7. Intellectual Property Rights

• Our Intellectual Property: The Service, including all content and materials provided by us (such as the software code of the Extension and backend, the design, logos, graphics, information, text, images, video, audio, and other files, and their arrangement), are the property of Fluid Software Labs UG or our licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.
  The name “Drop in”, our logos, and any branding elements are trademarks or service marks owned by us. You are not granted any right or license to use any of our trademarks (such as using “Drop in” in the name of another product) without our prior written permission.
  All software and content we provide as part of the Service is licensed, not sold, to you. Except for the limited license granted in these Terms, we and our licensors retain all right, title, and interest in and to the Service and all associated intellectual property.
• Third-Party Components: The Service may include or rely on certain open-source or third-party software components. Each of those components may have its own license terms, which we will make available (for example, in our documentation or within the extension’s info). Nothing in these Terms limits your rights under the license terms of any open-source components. However, with respect to our proprietary code and components, these Terms and our license grant apply.
• Respect for Third-Party Rights: We expect users to respect intellectual property rights. If you believe that content in the Service (be it our content or User Content) infringes your copyright or other IP rights, please notify us via the contact information provided. We have procedures under the Digital Millennium Copyright Act (DMCA) and other applicable laws to respond to claims of copyright infringement. Typically, this involves investigating the claim and removing or disabling access to the allegedly infringing material if warranted, and terminating repeat infringers’ accounts where applicable.
• No Ownership Transfer: Using our Service does not give you ownership of any intellectual property rights in our Service or the content you access (aside from your own User Content). You must not use any of our intellectual property (including code or content) outside of the licensed Service environment unless expressly authorized. For example, you cannot take our extension’s code and create a derivative extension with it, nor can you use our brand name in a competing product’s name to confuse users.

8. Third-Party Websites and Services

• Integration with Third-Party Sites: Drop in’s functionality involves interacting with third-party websites and web applications (such as those listed on our Integrations page, or any site you choose to create a Drop in for). These are services that we do not own or control. When Drop in modifies or interacts with a third-party site on your behalf, you are still subject to the terms and conditions of that third-party site. These Terms do not supersede or affect any agreements between you and other service providers. For example, if you use Drop in to add a feature on Facebook’s website, you must still abide by Facebook’s terms of service in your use of Facebook, and if their terms forbid certain types of modifications or data extraction, you are responsible for ensuring your Drop in usage is compliant (we try to guide users to ethical uses, but ultimately cannot guarantee compliance on your behalf).
• No Guarantee of Third-Party Availability: We do not guarantee that any third-party website will remain compatible with Drop in or accessible through the Service. Third-party sites can change their code, layout, or policies at any time, which might break or disable your custom Drop ins. For instance, if a site undergoes a major redesign, previously generated scripts may stop working correctly. We are not responsible for such changes or their impact on your Drop in features. We will, however, do our best to adapt our Service to changes if possible (and our AI generation may help create updated scripts if a site changes).
• Third-Party Links: Our website or communications may include links to third-party websites (for example, a blog post referencing a tool, or our documentation linking to Chrome Web Store policies). These links are provided for your convenience. We do not endorse and are not responsible for the content, products, or services on or available from those third-party websites. If you access any third-party website through our Service, you do so at your own risk, and you should read the terms and privacy policy of that third-party site.
• Interactions with Third Parties: Any dealings you have with third parties (including advertisers or other vendors) while using our Service are between you and the third party. Unless explicitly stated, we do not act as an agent, and we have no responsibility or liability for any such dealings. For example, if you use a Drop in that interfaces with a third-party API or service (beyond just viewing a site, say an integration that uses an API key to fetch data), any terms of that API or charges incurred are solely your responsibility and outside the scope of our Service agreement.
• API Usage and Third-Party Data: If the Service in the future provides official integration hooks or APIs to third-party developers (for example, a way for other tools to trigger Drop in or vice versa), usage of such API may be governed by separate terms. As of now, Drop in operates primarily through the user’s browser rather than exposing its own API to third parties.
• Disclaimer: We want to emphasize that using Drop in to modify or enhance other web applications is done at your discretion. We make efforts to ensure these modifications are lightweight and in line with the intended use of those applications (essentially like user-side customizations). However, we cannot guarantee that a third-party platform will allow or tolerate certain modifications. While many personal browser extensions are accepted, some services might restrict automation or modifications. If a third-party service objects to a particular use of Drop in, you agree to cooperate in good faith to resolve the issue (for example, by discontinuing a particular script on that service if needed). We disclaim responsibility for any consequences arising from conflicts between Drop in usage and a third-party service’s rules.

9. Privacy

Your privacy is important to us. Our Privacy Policy (available on our website and via the extension) describes how we collect, use, and protect your personal data when you use the Service. By using the Service, you consent to the collection and use of information as outlined in the Privacy Policy.

Key points: We primarily collect data that you provide (account info, your Drop ins, etc.) and data needed for the Service to function (like page content when generating a script, which we don’t store long-term, and limited usage data). We also use some analytics (with your consent) to improve the Service. We do not sell your personal information. We handle data in compliance with GDPR and other regulations, giving users rights to their data.

If you are using the Service in a professional or enterprise context, you must also ensure that any personal data of others that you cause to be processed through the Service (if any) is handled in compliance with privacy laws (for example, if you ask Drop in to process content that includes personal data of third parties, you should have a legal basis to do so, though such scenarios are uncommon for our intended use).

In the event of any conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy will govern that aspect. If you have questions about privacy, please review our Privacy Policy or contact us.

10. Support and Updates

We strive to keep Drop in up-to-date and running smoothly:

• Support: If you encounter any issues or have questions about the Service, you can reach out to our support team at support@dropin.example. We typically provide support via email and we might also have a help center or community forum. We do not guarantee any specific response time, but we will do our best to address support inquiries promptly (usually within 1-2 business days). Support for free users might be limited compared to premium users, but we aim to help all our users as much as possible.
• Updates to the Extension: We will release updates and patches to the Chrome extension from time to time (to add features, improve security, fix bugs, etc.). The Extension may auto-update through the Chrome Web Store per Google’s extension update mechanism. By using the Extension, you agree to receive such automatic updates. If you do not want updates, your remedy is to uninstall or disable the extension (note that not updating may pose security risks or cause the Service to malfunction over time).
• Downtime and Maintenance: We strive for high availability, but the Service may be temporarily unavailable for maintenance or due to unforeseen issues (like server outages). We will endeavor to schedule maintenance during off-peak hours and, if it’s planned downtime, to inform users in advance (for example, via a notice on the site or email). However, we are not liable for any inconvenience or loss due to downtime. See Section 12 on Disclaimer of Warranties for more on this.

11. Termination and Suspension

By You: You can stop using our Service at any time. You may uninstall the Drop in extension from your browser if you no longer wish to use it. If you wish to terminate your account entirely, you can do so through the Service (for example, via a “Delete Account” option in the side panel) or by contacting us with a request to delete your account. Termination of your account means that you will lose access to the Service features that require login (including all your stored Drop ins, so make sure you have exported any data you need prior to deletion). If you are on a subscription and you terminate your account, note that this will be treated as a cancellation of subscription as well (see Section 4 on cancellation for how billing is handled).

By Us: We reserve the right to suspend or terminate your access to the Service (or certain features of the Service) at any time, with or without notice, for any of the following reasons:

• Breach of Terms: If you violate these Terms or any other policies referenced (such as the Privacy Policy, or specific rules for a feature), we may suspend or terminate your account. For less serious violations, we’ll try to provide a warning and an opportunity to fix the issue, but for serious or repeat violations, immediate termination may occur.
• Legal Compliance: If we are required to do so to comply with a legal requirement or court order, or if your use of the Service is determined (in our good faith judgment) to be unlawful or to pose an unacceptable risk to us (such as risk of sanctions, regulatory issues, or legal liability), we may terminate your account.
• Security or Fraud: If you are using the Service in a manner that could cause security issues or fraud (for example, you are attempting to hack our system, or your account has been compromised and is being misused), we may suspend or terminate to protect our interests or those of others.
• Discontinuation of Service: In the unlikely event we decide to discontinue the Service entirely, we will provide you with at least 30 days advance notice where feasible so you can download your data (scripts, etc.), unless we’re prevented by circumstances like legal orders or security concerns. If we discontinue the paid portion of Service, we will also provide pro-rata refunds for any unused subscription period as required.
• Non-Payment: If you have a paid subscription and you fail to pay the fees or your payment method is declined and not rectified in a reasonable time, we may downgrade or suspend your account to free tier. If after notices you do not resolve payment, we may terminate the paid features of your account (though your account itself might remain as a free account unless there’s another violation).

Effect of Termination: Upon termination of your account for any reason:

• The rights granted to you under these Terms will end. You must cease all use of the Service and uninstall the Extension. Any license we granted to you to use our software or access our systems is revoked.
• We will deactivate or delete your account and all associated data in accordance with our data retention practices (as detailed in the Privacy Policy). However, be aware that termination does not automatically wipe data that we might need to retain for legal reasons (e.g., transaction records) or which you have shared with others (though as noted, our Service currently doesn’t involve sharing content with other users).
• If you were a subscriber and termination was due to your breach of these Terms, you will not be entitled to any refunds. In other cases of termination by us (for example, discontinuation of service or a no-fault termination), we may provide refunds for any remaining paid period that will not be used.
• Any provision of these Terms that by its nature should survive termination (such as indemnification, disclaimers, limitation of liability, governing law, etc.) will survive.
• We also reserve the right to deactivate or reclaim usernames or URLs (if any are used in the Service) for any reason.

12. Disclaimer of Warranties

• Service Provided “AS IS”: Your use of Drop in and any content or features obtained through the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by applicable law, we and our affiliates, licensors, and partners expressly disclaim all warranties, conditions, and representations of any kind, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise out of course of dealing or usage of trade.
• No Guarantee of Accuracy or Success: We make no warranty that the Service will meet your requirements or expectations, or that it will achieve any intended results. We do not guarantee that the Drop in scripts generated will be accurate, reliable, or suitable for your particular purpose. The generation of scripts is based on AI and heuristics and might sometimes produce errors or suboptimal results. You assume all risk for any changes you apply to third-party websites using Drop in. For example, we do not warrant that a generated script won’t have unintended side effects on a webpage (though we do our best to avoid this). You are responsible for reviewing and testing the scripts before relying on them.
• Availability and Uptime: We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. While we aim for high availability, we cannot predict or guarantee there will be no downtime, data loss, or that communications (like requests to our server) will always be successful. Internet and cloud services are subject to outages and delays beyond our control.
• Security and Bugs: Although we employ security measures, we do not warrant that the Service will be free of viruses, malware, or other harmful components, or that any defects or errors will be corrected. You should use your own security software, and you understand that use of the Service involves transmission of your data over networks that we do not control, and thus the risk inherent to internet usage is yours to manage. We also do not warrant that our validations will catch every potential harmful script or that our Service cannot be compromised. We will act diligently, but no software is perfect.
• Third-Party Content: We don’t control the content of third-party websites you might use with Drop in, and we aren’t responsible for any issues caused by third-party content or code. We make no warranties regarding the compatibility of our Service with any particular third-party site or their continued permission to allow such modifications.
• Implied Warranties: Some jurisdictions do not allow the exclusion of certain warranties. To the extent that such laws apply to these Terms, some of the exclusions above may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

13. Limitation of Liability

To the extent not prohibited by law, in no event shall Fluid Software Labs UG (and our officers, directors, employees, agents, or affiliates) be liable for any indirect, incidental, special, consequential, or exemplary damages, or any damages for loss of profits, revenue, business, goodwill, use, data, or other intangible losses, arising out of or related to your use of or inability to use the Service or any content obtained through the Service, even if we have been advised of the possibility of such damages. This limitation includes, but is not limited to, any loss or damage that results from:

• Using Drop in to modify third-party websites (e.g., if a script malfunctions and causes you to lose work or if the third-party site reacts negatively).
• Any downtime, suspension, or termination of the Service (including the deletion or loss of any User Content or data).
• Unauthorized access to or alteration of your transmissions or data (for example, if an unauthorized person somehow accesses your account).
• Statements or conduct of any third party on the Service (including other users, if any community features exist).
• Any other matter relating to the Service.

Aggregate Liability Cap: To the fullest extent permitted by applicable law, our total liability to you for all claims arising out of or relating to these Terms or the Service, regardless of the form of the action, whether in contract, tort (including negligence), strict liability, or otherwise, is limited to the amount you have paid us in the last twelve (12) months for the Service (if any), or one hundred (€100) Euros, whichever is greater. If you have not paid any fees (for example, you are a free user), then our maximum liability is €100 (or equivalent in local currency).

Exceptions: We do not exclude or limit our liability to you where it would be illegal to do so. This means, in particular, nothing in these Terms shall affect any liability we may have for:

• Death or personal injury resulting from our negligence or the negligence of our employees or agents.
• Fraud or fraudulent misrepresentation.
• Gross negligence or willful misconduct.
• Any breach of an essential contractual obligation (a “cardinal obligation”) on our part, which is an obligation that is necessary to achieve the purpose of the contract and on which you may rely. In the case of a breach of a cardinal obligation due to simple negligence, our liability will be limited to the typical and foreseeable damages (as the parties would have anticipated at the time of entering these Terms).
• Any other liability which cannot be excluded or limited under applicable law.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not fully apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Fluid Software Labs UG and its affiliates, and each of their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) that arise out of or are connected to:

• Your violation of these Terms or any policies referenced herein (such as the Privacy Policy).
• Your use of the Service (or use by anyone using your account) in violation of applicable law or third-party rights. This includes, for example, any content you create that infringes someone’s rights, or any harm caused by a Drop in script you generated.
• Your User Content, including any claim that your content (or the use of it by us as contemplated by the Service) infringes or misappropriates any third-party intellectual property, privacy, publicity, or other rights, or has caused damage to a third party.
• Any fraud or misconduct by you.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter). In that case, you agree to cooperate with our defense of those claims. You must not settle any such claim nor make any admission of liability or fault on our behalf without our prior written consent.

This indemnification obligation will survive the termination of your account or these Terms.

15. Changes to the Service and Terms

• Changes to the Service: We are constantly improving and updating Drop in. We may introduce new features, modify existing features, or remove features altogether. We may also decide to cease providing part or all of the Service at any time (hopefully not, and if so, we’ll aim to give notice as stated in Termination section). We reserve the right to make such changes without prior notice in our discretion, although significant changes will usually be communicated.
• Changes to the Terms: We may revise these Terms from time to time. If we make material changes (ones that significantly affect your rights or obligations), we will provide you with notice of such changes, for example by sending an email to the address associated with your account, and/or by providing a notification through the Service (such as a pop-up or banner in the extension or on our site). The notice will designate a reasonable advance notice period before the new Terms take effect, during which you have the right to reject the changes by stopping use of the Service and, if applicable, terminating your account.
  If you continue to use the Service after the updated Terms have come into effect, you will be deemed to have accepted the changes. The “Last Updated” date at the top of these Terms will indicate when the latest modifications were made. We encourage you to review the Terms periodically.
  For minor or non-material updates (such as clarifications, grammatical fixes, or changes that do not negatively impact your rights), we may not send a specific notice, so please check the Terms occasionally to stay informed.

16. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without giving effect to any conflict of law principles that would result in the application of the laws of another jurisdiction.

If you are a consumer resident in the European Union, you may have additional protections under mandatory provisions of the law of your country of residence, and nothing in this section affects those protections.

Jurisdiction: Any legal suit, action, or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the courts of Munich, Germany, provided that if you are a consumer (within the meaning of EU law), this choice of venue does not deprive you of the protection of the courts in your country of habitual residence for disputes where you have such a right. If you are not acting as a consumer but as a business, or if you are a legal entity such as a corporation, then the courts of Munich, Germany shall have exclusive jurisdiction.

In other words, for B2B users or where allowed, both you and we agree to submit to the personal jurisdiction of the courts located in Munich, Germany to resolve any dispute or claim arising from these Terms or your use of the Service. We both waive any objection to such courts based on jurisdiction or venue.

17. Miscellaneous

• Entire Agreement: These Terms (together with any additional terms and policies referenced herein or provided at the time of specific services, such as the Privacy Policy and any applicable subscription terms) constitute the entire agreement between you and Fluid Software Labs UG concerning the Service. They supersede all prior or contemporaneous communications, proposals, and agreements (whether oral or written) between us regarding the Service. Any earlier promises or agreements not contained in this written contract are not binding.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of the Terms will continue in full force and effect. In such a case, the parties shall, in good faith, negotiate a valid and enforceable provision that comes closest to the intent of the invalid/unenforceable provision.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. A waiver of any term will be effective only if in writing and signed by an authorized representative of Fluid Software Labs UG. In other words, even if we don’t immediately act on a violation by you or someone else, we still have the right to do so later or in other situations.
• Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. Any attempted assignment without consent is void. We may freely assign or transfer these Terms (for example, in the event of a merger, acquisition, or sale of assets, or by operation of law) without restriction. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
• Third-Party Beneficiaries: These Terms do not confer any third-party beneficiary rights. No person who is not a party to these Terms shall have any rights to enforce any term of these Terms.
• Relationship of Parties: You and we are independent contractors under these Terms. These Terms do not create a joint venture, partnership, employment, or agency relationship between us. Neither party has any right or authority to assume or create any obligations on behalf of the other.
• Force Majeure: We shall not be liable for any failure or delay in performance of our obligations (except payment obligations) if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemics, strikes or labor disputes, electrical or telecommunications outages, internet disturbances, cyber-attacks, or government restrictions.
• Communications and Notices: We may provide notices or communications to you via email (to the address associated with your account), through the Service (e.g., notifications in the extension), or by posting on our website. You are responsible for keeping your contact information up-to-date. Official notices from you to us should be sent to our physical address or email listed in the Contact section below.
• Language: These Terms are written in English. If we provide a translation in another language, it is for convenience only. In the event of any inconsistency between the English version and a translated version, the English version will prevail (to the extent not prohibited by local law).

18. Contact Information

If you have any questions, concerns, or feedback about these Terms or the Service, you can contact us at:

Email: contact@usedropin.com

We value our users and will do our best to address your inquiries promptly.